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Frequently Asked Questions
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How is PC Paramedics, Inc. different from other repair facilities?
- What
kinds of machines do you repair?
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What
kinds of businesses do you service?
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Why
should I bring my computer to you and not to a manufacturer's warranty
service center?
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Do
you fix Dells and Gateways, or do I need to deal with those companies
directly?
- What
kinds of networks do you build?
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What
kinds of computer systems do you build?
- Are your
prices competitive?
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At
what point should a company network their computers? Should two be
networked? How is it done?
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I
own three computers, and may get more, but work by myself. The machines are
spread out in two locations. Should I network them or use some other
technology? Can you network them for me? What else do you recommend?
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My
hard drive ground to a halt. It's dead. Can you retrieve the data? I've
backed it up - is it worth retrieving ?
First, we repair equipment that other companies will try to avoid, such
as obsolete and off-brand models. Our expertise and experience in building and
repairing computer products spans years. Individuals and companies
nationwide rely on us to provide solutions and expert advice in instances when
other local providers
cannot be of assistance.
Second, we provide complete solutions. We repair computer
equipment, as well as build and install networks,
recover data, and perform disaster recovery (for example software sabotaged by
a disgruntled employee).
We repair all types and brands of computers. This includes many older machines, in addition to laptops,
and
printers.
Our focus is on the small to mid-size market.
Generally, that means firms in any industry with one to fifty computers.
PC Paramedics, Inc. is able to repair most
brands. If we do not service your brand of equipment, we will refer you to a
center certified by the manufacturer.
Yes, we fix these brands and install
the required warranty parts shipped by the manufacturer. Often, it is smart
to deal with a third party such as PC Paramedics, Inc. We can verify
and solve problems that manufacturers ignore or refuse to cover under
warranty.
The purpose of a network is to let numerous
computers in distant locations talk with one-another and share software from
a central source called a server. We build and maintain reliable, high quality
networks using such leading edge technologies Windows 2003, and have
experience in connecting remote locations wirelessly up to 10 miles apart
via encrypted 802.11b connection.
We build custom PC's often referred to as
"white boxes," using the best quality parts that are also the most
reliable. Our low volume production of custom-made PC's insures the ability to
upgrade and increased reliability. Although Dell, Gateway and Compaq garner the most press for
their impressive unit sales and household penetration, nationwide it's white
boxes that are the most popular computer systems, selling more than twice over
that of the PC leaders. Consistency and ease of customization make these systems
the most popular.
Yes. Our prices are competitive with companies offering
the same products and services. Lower priced systems and services are available from other
companies, but too often they deliver irregular, service, quality and
reliability. We offer fast, reliable repairs at a slightly higher
cost than perhaps other vendors, but overall the result is often a lower cost
because of reduced downtime.
Any company that uses the Internet (and most
companies would be wise to do so), should use a network to share
both the Internet and common files. Networking is an essential part of a
solution to common problems like sharing files and printers, sending and
receiving email, as well as making offices more productive and efficient.
Networking solutions are possible with as few as two PC's, and can easily be
setup without a dedicated server or hub, thus reducing costs. In addition,
simple peer to peer software using Microsoft Windows 98 will reduce the high
cost of networking using Windows 2000 or Novell.
It depends on the situation. If only a few files
are being shared without a common program, simple e-mail may be enough.
Common files that are used all the time such as forms and documents can be
shared using a web site for all computers, if one or more users need to access
them in the future. With larger files and programs including databases, software
such as PC Anywhere can be used to access a centralized server. We
can get you setup and running on these systems.
Backups can fail and can be performed incorrectly.
If the backup cannot be retrieved, or it is not really a backup, we can often
retrieve data from a dead drive. We do the work in phases, which reduces the
high cost of data recovery. Of course, it is better to be safe than sorry when
it comes to protecting your valuable data. We understand that accidents
happen, and are sympathetic and understanding when it comes to data recovery.
We analyze the backups made before proceeding with doing a data recovery. If
the last good backup does not contain critical data, then data recovery may be appropriate and cost effective.
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